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This is the wrong card for this set top box

If you keep seeing the message "This is the wrong card for this set top box" on your television screen, follow the guide below to resolve the problem.

Possible Causes

  • Was the box disconnected from the mains for a longer periode, like holiday? This might cause the Sky satellite signal being disconnected from your box. New signals need to be send.

  • Did you recently changed boxes? The viewing card needs to be paired/activated on each box separately to enable Sky premium programs. Please use our activation form to pair your VC to your box. System Details requried.

System Details

If you're using the new Sky Guide:

  1. Press the Services button on your Sky remote control.

  2. Select Settings.

  3. Select System Details.

  4. Quote the full Box System Details in an email to us. Please confirm that your box is switched on and the viewing card inserted.

If you are using a digibox, Sky+ box or still have the older Sky Guide, use the following steps:

  1. Press the Services button on your Sky remote control.

  2. Highlight System Setup using the up/down arrows, then press Select.

  3. Highlight System Details and press Select.

  4. Quote the full Box System Details in an email to us. Please confirm that your box is switched on and the viewing card inserted.

Please activate your viewing card using the SkyEurope AccountActivator.

NOTE: It can take up to 12 hours for the signals to reach your box. The box must be switched on and the viewing card inserted for this periode.

 

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Sky HD

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The first 3D HD television service across Europe.

Getting ready for the future has never been easier with SkyEurope.tv. All our Sky+ HD boxes are 3D ready. With Sky 3D the images on your television are so realistic you'll feel like you're actually there. Watch the games as if you’re on the ground or a movie and feel as a part of the action from the comfort of your living room. Sky 3D is free of charge*.

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